We are currently processing applications that we received between October 21-22. We appreciate your patience as we process a high volume of applications in the date order we received them.
If you have a heating emergency, please give us a call.

Winter Greetings!

As the holiday season is upon us, the Energy Assistance Program wants to help keep you and your family warm. We want to make you aware of some upcoming office closures so that you can plan ahead and get any assistance you may need.         


CHRISTMAS: Friday, December 23 – Monday, December 26. We will reopen on Tuesday, December 27.

NEW YEAR: Monday, January 2. We will reopen on Tuesday, January 3.

MARTIN LUTHER KING JR. DAY: Monday, January 16. We will reopen on Tuesday, January 17.

PRESIDENTS DAY: Monday, February 20. We will reopen on Tuesday, February 21.


Please plan ahead by checking your fuel tanks often so you won’t run out of propane or fuel oil. Deliveries may need to be scheduled a week to ten days in advance to avoid extra costs.

Fees that can be avoided:

  • SAME DAY TRIP CHARGES: try to order fuel when your tank is at 20% otherwise you can be paying up to $200 for a same day or after hour trip charge.
  • LEAK CHECKS/BLEEDING LINES: Read your tank every few days during the cold weather. Don’t let your tank run completely out. If you run out and they have to do a leak check it could cost up to $95.
  • AFTER HOUR/ WEEKEND DELIVERIES: Order early and don’t wait until the last minute. This is very costly and can be up to an additional $300.
  • LATE PAYMENT FEES: pay on account by the due date. Allow time for mailing.
  • RECONNECT FEES: most vendors charge extra fees to reconnect you if you have been disconnected.
  • DEPOSITS: Many vendors charge additional deposits if a household was disconnected due to non-payment. Some deposits are several hundred dollars.


If you are low on fuel (Under 20%) or facing disconnect and are unable to resolve it, call our office during regular hours. Do not wait until you are out (or almost out) of heat or disconnected.

Our normal business hours are 8am-4:30pm Monday-Friday. Phone Numbers: (800)332-7161 or (218)751-4631.


Thank you for taking time to plan ahead so you will have a safe and warm winter.

Energy Assistance Program

If you are experiencing difficulty paying your heating and electric costs, the Energy Assistance Program (EAP) may be able to help you. BI-CAP has three programs that serve households with different needs.

PRIMARY HEAT:  Heating assistance is available to households who rent or own, whose income is at or below 60 percent of the state median income. The assistance you receive pays a portion of home energy and heating costs. Grants are based on household size, gross income, and the previous year’s energy costs. Grants are paid directly to your energy providers.

CRISIS PROGRAM: Households experiencing a heating or electric emergency may be eligible for additional crisis assistance. You must be approved for energy assistance and a primary heat grant does not resolve the situation.

ENERGY RELATED REPAIR (ERR):  ERR funds are available to homeowners experiencing a life threatening situation or a no-heat emergency due to a malfunctioning or nonfunctioning heating system. You must be approved for energy assistance to qualify for this program. Proof of ownership is required.

Energy Assistance Program Makes a Difference

“My husband and I are extremely grateful to have been able to receive assistance and a new furnace. When our furnace went out we had no idea what to do or where to turn. Our hearts are full of gratitude to have had the Energy Assistance Program and staff meet our emergency need.” 

– 2021 EAP recipient

Energy Assistance Program Facts:

The Energy Assistance Program runs from October 1 to May 31.

  • Renters and homeowners are eligible.
  • Assets such as the home are not considered in determining eligibility.
  • Grants are based on household size, income, & fuel cost.
  • In addition to the initial grant, additional Crisis funds are available to:
    • Help pay a past due bill or get an emergency fuel delivery.
    • Help homeowners get their broken furnace repaired or replaced.

How has Energy Assistance helped you?

“I have a good job and make fair money. However, it’s still not enough to make ends meet. Because of the EAP I was able to keep my daughter warm. During this winters cold snap I drained my savings keeping my older mobile home warm. I was unsure how I was going to afford a few more months of propane. Because I was approved, we didn’t have to get cold or suffer. It was such a blessing to be warm.”


-2021 Energy Assistance Recipient